PAVINI HANDCRAFTED TILES — TERMS AND CONDITIONS
Last Updated: [16/09/2025]
Welcome to Pavini Handcrafted Tiles (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website [insert website URL], purchase of our products, and any related services. By placing an order or using our services, you (“Customer,” “you,” or “your”) agree to be bound by these Terms. If you do not agree, please do not use our website or purchase our products.
—
1. PRODUCTS AND DESCRIPTIONS
1.1. All products offered by Pavini Handcrafted Tiles are handcrafted using traditional methods. As such, slight variations in color, texture, size, and finish are inherent to the artisanal nature of our tiles and are not considered defects.
1.2. We strive to represent our products as accurately as possible through photographs and descriptions on our website. However, colors may vary slightly due to monitor settings or lighting conditions. We do not guarantee exact color or texture matches.
1.3. All dimensions are approximate. Customers are advised to order samples and/or consult with a professional installer prior to placing large orders.
—
2. ORDERING AND PAYMENT
2.1. All orders are subject to product availability. We reserve the right to limit quantities, discontinue products, or cancel orders due to errors, fraud, or inventory constraints.
2.2. Prices are listed in [USD/EUR/etc.] and are subject to change without notice. Applicable taxes, shipping, and handling fees will be added at checkout.
2.3. Payment must be made in full at the time of order unless otherwise agreed upon in writing (e.g., for trade or contract clients). We accept major credit cards, PayPal, and other approved payment methods.
2.4. By submitting your order, you represent that you are authorized to use the payment method provided and that all information is accurate.
—
3. SHIPPING AND DELIVERY
3.1. Orders are processed within [X] business days. Production time for custom or made-to-order tiles may take [X–X weeks]. You will receive an email confirmation with estimated delivery timelines.
3.2. Shipping costs and delivery times vary based on destination and order size. We are not responsible for delays caused by carriers, customs, weather, or other unforeseen circumstances.
3.3. Title and risk of loss pass to the Customer upon delivery to the carrier. We recommend purchasing shipping insurance for high-value orders.
3.4. It is the Customer’s responsibility to inspect shipments upon arrival. Any damage or shortage must be noted with the carrier and reported to us within 48 hours of delivery.
—
4. RETURNS, EXCHANGES, AND CANCELLATIONS
4.1. Due to the custom and handcrafted nature of our products, all sales are final unless the item is defective or damaged upon arrival.
4.2. Claims for damaged, defective, or incorrect items must be submitted in writing with photographic evidence within 48 hours of delivery. We will, at our discretion, replace or refund the affected items.
4.3. Returns of non-defective items are not accepted. Custom orders, special glazes, or made-to-measure tiles cannot be returned or canceled once production has begun.
4.4. Order cancellations must be requested within 24 hours of placement. After that, a cancellation fee of [X]% may apply if materials have been ordered or work has commenced.
—
5. WARRANTY
5.1. Pavini Handcrafted Tiles warrants that its products are free from manufacturing defects for a period of [1 year] from the date of purchase under normal residential use and proper installation.
5.2. This warranty does not cover:
• Damage from improper installation, handling, or maintenance
• Normal wear and tear
• Variations inherent to handcrafted products
• Use in commercial, high-traffic, or exterior applications unless explicitly approved
5.3. To make a warranty claim, contact us with proof of purchase and photos of the issue. We reserve the right to inspect the product before approving any claim.
—
6. INSTALLATION AND MAINTENANCE
6.1. We strongly recommend that all tiles be installed by a licensed, experienced professional familiar with handmade and artisanal tile products.
6.2. Customers assume full responsibility for proper substrate preparation, installation methods, grouting, sealing, and ongoing maintenance. We are not liable for installation-related issues.
6.3. Care instructions and technical data sheets are available upon request or on our website. Following these guidelines is essential to preserving the life and appearance of your tiles.
—
7. INTELLECTUAL PROPERTY
7.1. All content on our website — including designs, photographs, logos, text, and product names — is the property of Pavini Handcrafted Tiles and protected by copyright, trademark, and other intellectual property laws.
7.2. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written permission.
—
8. LIMITATION OF LIABILITY
8.1. To the fullest extent permitted by law, Pavini Handcrafted Tiles shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your purchase or use of our products.
8.2. Our total liability for any claim related to products or services shall not exceed the amount paid by you for the specific product(s) giving rise to the claim.
—
9. GOVERNING LAW AND DISPUTES
9.1. These Terms shall be governed by and construed in accordance with the laws of [State/Country, e.g., State of California, USA].
9.2. Any dispute arising from these Terms or your use of our products shall be resolved through binding arbitration in [City, State], unless prohibited by law. You waive your right to participate in a class action lawsuit.
—
10. CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time. Changes will be posted on our website with a revised “Last Updated” date. Continued use of our site or purchase of products constitutes acceptance of the revised Terms.
—
11. CONTACT US
If you have any questions about these Terms, please contact us:
Pavini Handcrafted Tiles
[Physical Address]
[Email Address]
[Phone Number]
[Website URL]
—
ACKNOWLEDGEMENT
BY PLACING AN ORDER OR USING OUR WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS AND CONDITIONS.